Shipping policy

Shipping Policy

We aim to make your shopping experience smooth and seamless by offering timely and reliable shipping options. Please review the details below for our shipping process and estimated delivery times.

Order Processing
All orders are processed within 1-2 business days (excluding weekends and holidays) after you receive your order confirmation email. You’ll receive another notification once your order has shipped. Please note that high order volumes may extend processing times.

Domestic Shipping
We offer standard shipping within Japan, with estimated delivery times of 2-5 business days. Expedited shipping options are available at checkout for faster delivery.

International Shipping
International shipping is available to select countries. Delivery times vary based on destination, typically ranging from 7-21 business days. Please note that customs and import taxes may apply and are the responsibility of the customer.

Shipping Costs
Shipping charges for your order will be calculated and displayed at checkout. We offer free standard shipping on orders over a certain amount within Japan. Please refer to the checkout page for more details.

Tracking Your Order
Once your order has shipped, you will receive a tracking number via email, allowing you to monitor your package’s progress. Please allow 24 hours for the tracking information to become active.

Customs and Import Fees
For international orders, customs duties, taxes, or other fees may apply based on your country’s regulations. Any additional charges incurred at customs are the responsibility of the customer. We recommend checking your local customs policies if you have questions about potential fees.

Delivery Issues
If you experience any issues with your delivery, such as a delay or lost package, please contact us at returns@sakurapetal.jp. We’ll work with you and the carrier to resolve the issue as quickly as possible.

We are committed to ensuring that your items arrive safely and on time. Thank you for choosing us!