Refund policy

We offer a 30-day return policy, allowing you to request a return within 30 days of receiving your item.

Eligibility for Returns
To qualify for a return, your item must be in the condition you received it: unworn, unused, with tags, and in its original packaging. A receipt or proof of purchase is also required.

To initiate a return, please contact us at returns@sakurapetals.jp. Once your return request is approved, we will provide a return shipping label and further instructions on how and where to send your package. Any items sent back without prior return approval will not be accepted. For any questions about returns, feel free to reach out to us at returns@sakurapetals.jp.

Damages and Issues
Please inspect your order upon receipt and notify us immediately if there are any defects, damages, or incorrect items. This helps us address the issue promptly and make things right.

Exceptions / Non-Returnable Items
Certain items cannot be returned, such as custom-made products (e.g., special orders or personalized clothing), intimate wear (e.g., undergarments or baby bodysuits), and personal care items (e.g., skin and bath care). Additionally, returns are not accepted for items marked as final sale. If you have questions about your specific item, please contact us for clarification. Unfortunately, sale items and gift cards are not eligible for return.

Exchanges
The quickest way to get the item you want is to return the item you have. Once the return is approved, you can make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period
For items shipped into the European Union, you are entitled to cancel or return your order within 14 days without needing to provide a reason. To qualify, the item must be in the same condition as received, unworn, unused, with tags, and in its original packaging, along with proof of purchase.

Refunds
Once we receive and inspect your return, we will notify you of the approval status. If approved, your refund will be processed to your original payment method within 10 business days. Please note that banks and credit card companies may take additional time to process and post refunds. If you have not received your refund after 15 business days from approval, please contact us at returns@sakurapetals.jp.